Refund Policy – Xtream Codes Online

Effective Date: February 18, 2025
Company Name: Xtream Codes Online
Website: https://xtreamcodes.online
Email: support@xtreamcodes.online
Address: 123 IPTV Street, Boston, MA, USA

1. Overview

At Xtream Codes Online, customer satisfaction is our priority. We strive to provide a high-quality IPTV service with smooth streaming and top-tier customer support. However, due to the nature of digital IPTV subscriptions, we maintain a strict refund policy as outlined below.

By purchasing an IPTV subscription from https://xtreamcodes.online, you agree to this Refund Policy.

2. Eligibility for Refunds

We only offer refunds under the following conditions:

Technical Issues – If our service is completely non-functional, and our support team cannot resolve the issue within 48 hours, you may be eligible for a refund.
Duplicate Payments – If you accidentally pay twice for the same subscription, we will refund the duplicate transaction.
Service Not Delivered – If you do not receive your IPTV login credentials within 24 hours of payment, and our support team is unable to resolve it, we will issue a refund.

3. Non-Refundable Cases

No Refunds for Trial Plans – All trial subscriptions (24-hour test plans) are non-refundable.
No Refunds After Activation – Once your IPTV account is activated, refunds are not possible.
Internet or Device Issues – If you experience buffering or connection issues due to your internet provider, VPN, or device limitations, we cannot offer a refund.
Wrong Subscription Purchase – Please double-check your selected plan before purchasing, as we do not offer refunds for incorrect plan selection.
Third-Party App Issues – We are not responsible for third-party IPTV apps or software that you use to access our service.

4. How to Request a Refund

If you meet the refund conditions above, follow these steps:

Step 1: Contact our support team at support@xtreamcodes.online within 48 hours of purchase.
Step 2: Provide your order details (transaction ID, email, and proof of payment).
Step 3: Our team will investigate the issue and attempt to resolve it.
Step 4: If eligible, we will process your refund within 3-7 business days to your original payment method.

5. Chargeback Policy

Unauthorized chargebacks may result in a permanent ban from our services. If you have a billing issue, please contact us first to resolve it before opening a dispute with your bank.